FAQ - Frequently Asked Questions

Apr 26, 2020

General Inquiries

Welcome to The Whimsical Wish, your one-stop shop for all things whimsical and unique! Below, you'll find answers to our most frequently asked questions, helping you navigate your shopping experience with us. If you cannot find the answer you're looking for, please don't hesitate to contact us for further assistance.

Ordering & Product Information

How do I place an order?

To place an order with us, simply browse our website and add the desired products to your shopping cart. Once you're satisfied with your selection, proceed to the checkout page where you can review your order, enter your shipping information, and select your preferred payment method. Click "Place Order" to complete your purchase.

Can I modify or cancel my order?

Due to our efficient processing system, we are unable to modify or cancel orders once they have been placed. We recommend reviewing your order carefully before proceeding to checkout.

What payment methods do you accept?

At The Whimsical Wish, we accept major credit cards including Visa, Mastercard, American Express, and Discover. We also offer the convenience of PayPal as an alternative payment option.

Do you offer gift wrapping?

Yes! We offer gift wrapping services for a small additional fee. When placing your order, simply select the gift wrapping option at checkout, and we'll make sure your purchase is beautifully wrapped and ready for gifting.

Can I track my order?

Of course! Once your order has been shipped, you will receive a confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your delivery.

Shipping & Delivery

What are your shipping options?

At The Whimsical Wish, we offer standard shipping and expedited shipping options. Standard shipping typically takes 3-5 business days, while expedited shipping ensures your order arrives within 1-2 business days. The availability of these options may vary depending on your location.

Do you ship internationally?

Yes, we offer international shipping to select countries. Please refer to our shipping page for more information and a list of eligible destinations.

How much does shipping cost?

Shipping costs vary depending on the weight, size, and destination of your order. The precise shipping fees will be calculated at checkout, allowing you to review and confirm the total cost before finalizing your purchase.

What if my package gets lost or damaged during transit?

In the unlikely event that your package goes missing or arrives damaged, please reach out to us immediately. We will work with you to resolve the issue and ensure you receive a satisfactory outcome.

Returns & Exchanges

What is your return policy?

We want you to love your purchase from The Whimsical Wish. If for any reason you're not completely satisfied with your order, please contact us within 7 days of receiving your package. We'll provide instructions for returning the item and assist you in processing a refund or exchange.

Can I return or exchange personalized items?

Due to the unique nature of personalized items, we are unable to accept returns or exchanges for them unless they arrive damaged or defective. Please ensure all personalization details are accurate before placing your order.

How long does it take to process a refund?

Once we receive your returned item, please allow 5-7 business days for us to process the refund. The refund will be issued to your original method of payment.

Contact & Support

How can I get in touch with your customer support team?

Our dedicated customer support team is here to assist you. You can reach out to us via our contact form on our website, or send us an email at [email protected]. We strive to respond to all inquiries within 24-48 hours.

What are your customer service hours?

Our customer service hours are Monday to Friday, 9:00 AM to 5:00 PM (EST). Please note that inquiries received outside of these hours may experience a slight delay in response.

Do you have a physical store I can visit?

Currently, The Whimsical Wish is an online-only store. This allows us to offer a wide range of products and maintain competitive prices. We encourage you to explore our website and discover the whimsical wonders we have in store for you.

Thank you for choosing The Whimsical Wish as your preferred destination for all things whimsical. We hope this FAQ page has provided the answers you were seeking. Happy shopping!

Ruth Deorneles
Great resource! 🌟
Nov 10, 2023