Frequently Asked Questions
Shipping Information
At The Whimsical Wish, we are committed to providing fast and reliable shipping to our customers. We offer various shipping options to ensure that your purchase reaches you in a timely manner.
What are your shipping options?
We offer standard shipping, express shipping, and free shipping on orders over $50. Our standard shipping usually takes 3-5 business days, while express shipping delivers your items within 1-2 business days.
How much does shipping cost?
The shipping cost varies depending on the shipping method and the weight of your order. You can calculate the exact shipping cost at the checkout page before making your payment.
Do you ship internationally?
Yes, we do! We offer international shipping to select countries. Please note that additional customs fees and duties may apply to international orders, and it is the responsibility of the buyer to cover these fees.
Can I track my order?
Absolutely! Once your order has been shipped, we will provide you with a tracking number. You can use this tracking number to monitor the progress of your shipment and estimate the delivery date.
Returns and Exchanges
We want you to be completely satisfied with your purchase from The Whimsical Wish. If for any reason you are not, we offer a hassle-free return and exchange policy.
What is your return policy?
We accept returns within 30 days of purchase as long as the items are unused, in their original condition, and in their original packaging. To initiate a return, please contact our customer support team with your order number and reason for return.
Can I exchange an item?
Yes, we are happy to facilitate exchanges for different sizes or colors. Simply contact our customer support team with your order number and the desired item you would like to exchange for. Please note that any price differences or shipping fees may apply.
Do I have to pay for return shipping?
If you received a defective or incorrect item, we will cover the return shipping costs. However, if you would like to return an item for personal reasons, the return shipping cost will be your responsibility.
How long does it take to process a return or exchange?
Once we receive your returned item, our team will inspect it for eligibility and process your refund or exchange within three business days. Please allow additional time for the refund to appear in your account, depending on your payment method.
Product Information
Are your products handmade?
Yes, many of our products are handmade with love. We believe in supporting artisans and craftsmen, and that's why we source unique handmade items to offer our customers.
What materials are your products made of?
The materials used in our products vary based on the item itself. We strive to provide detailed product descriptions that mention the materials used. If you have any specific material inquiries, feel free to reach out to our customer support team.
Can I find the same products in local stores?
The Whimsical Wish is a unique eCommerce shopping experience, offering a curated selection of handpicked products from around the world. While some of our products may be available in local stores, our wide range of products makes us a one-stop destination for all your shopping needs.
Contact Us
If you have any additional questions or need further assistance, we are here to help. You can reach out to our customer support team through our Contact Us page or by sending an email to [email protected]. We strive to respond to all inquiries within 24 hours.
